Terms of Service

1. Who these Terms are with

SceneCrew (“SceneCrew”, “we”, “us”, “our”) is a trading name of Quantum Touch Limited, a company registered in England and Wales (the “Company”). References to “you” or “your” mean the individual or entity accepting these Terms and using the service at scenecrewai.com and related subdomains (together, the “Service”).

2. Acceptance of these Terms

By creating an account, clicking “I accept”, or using the Service, you agree to be bound by these Terms, our Privacy Policy, our Acceptable Use Policy, our Content Rights & Consent Policy, our AI Disclosures, our Cookie Policy, and our IP Takedown Policy (together, the “Agreement”). If you are accepting on behalf of an organisation, you represent that you have authority to bind that organisation, and “you” refers to that organisation.

If you do not agree to any part of the Agreement, do not use the Service.

3. What SceneCrew is — and what it is not

SceneCrew is an orchestration platform — a harness — that lets you describe a video idea and produces an AI-generated video by coordinating third-party artificial-intelligence providers (the “AI Providers”) on your behalf. Examples of AI Providers we integrate with include Google (Gemini, Veo, Imagen), Anthropic (Claude), OpenAI, OpenRouter, fal.ai (Kling, Wan, Seedance), and A2E. A current list appears in our AI Disclosures and may change.

SceneCrew is not itself an AI provider. We do not build, train, host, operate, or control any AI model. We do not determine the content, quality, lawfulness, or accuracy of any AI output. When we route your content to an AI Provider, that Provider processes your content under its own terms, privacy policies, and acceptable-use rules. Your rights and remedies regarding the AI technology itself lie with the AI Providers, not with us.

4. Eligibility

To use the Service you must:

• Be at least 18 years old;
• Have the legal capacity to enter into a binding contract;
• Not be located in, under the control of, or a national or resident of any country subject to comprehensive UK, EU, US, or UN sanctions, or appear on any applicable denied-party list;
• Not have previously been banned or suspended from the Service.

The Service is not directed at children. If you become aware that a child under 18 has provided us with personal information, contact privacy@scenecrewai.com and we will delete it.

5. Your account

You are responsible for the security of your account credentials, for enabling and using two-factor authentication where offered, and for all activity that occurs under your account. You must notify us at security@scenecrewai.com as soon as you suspect any unauthorised use. You must provide accurate information and keep it current. One account per person or entity; multiple accounts used to evade limits, bans, trials, or pricing are prohibited and may be terminated without refund.

6. Plans, pricing, billing and taxes

6.1 Plans

The Service is offered on subscription plans and/or usage-metered plans described on our pricing page. We may update plan features and prices from time to time. New prices apply to your next renewal period after we notify you; existing renewals already invoiced are unaffected.

6.2 Two integration modes

SceneCrew offers two ways to access AI Providers:

• Managed — we provision the AI Provider access and include usage within your plan, subject to fair-use limits. Our relationship with the AI Provider is direct; your relationship with the AI Provider is through us.
• Bring Your Own Key (BYOK) — you provide your own API credentials for the AI Providers you choose. You have a direct commercial and legal relationship with those AI Providers. We are not party to that relationship and are not responsible for their terms, charges, rate limits, data handling, or outages.

6.3 Payment

Payment is processed by Stripe, Inc. (“Stripe”). By submitting payment details you authorise us and Stripe to charge your payment method for fees due, including automatic renewals. Stripe’s terms and privacy policy apply to your payment. You are responsible for keeping your payment method valid.

6.4 Taxes

Prices are stated exclusive of value-added tax, sales tax, or other transaction taxes unless expressly stated otherwise. You are responsible for any such taxes, duties, or levies imposed by your jurisdiction, and we may add these to your invoice where required by law. If you are required to withhold any tax, you must gross up the payment so we receive the full amount invoiced.

6.5 Late payment

If payment fails or is reversed, we may suspend your account, retry charging, or terminate the Agreement. Late amounts may accrue interest at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998 for business users, or the maximum rate permitted by law for consumers.

7. Trials, free credits, cancellation and refunds

7.1 Consumer right of withdrawal (EU / UK)

If you are a consumer resident in the European Union or the United Kingdom, you have a statutory right to withdraw from a digital services contract within 14 days of entering into it, subject to the exceptions in the Consumer Contracts Regulations 2013 (UK) or Directive 2011/83/EU (EU). If you begin to use the Service during the 14-day window, you expressly consent to performance during that period and acknowledge that you lose the right to withdraw once performance has commenced and fees for any AI-generation consumed are non-refundable.

7.2 Ongoing cancellation

You may cancel a subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period. Fees already paid for the current period are not refunded unless required by law or stated otherwise by us in writing.

7.3 Trials and promotional credits

Free trials and promotional credits are offered at our discretion, are non-transferable, have no cash value, may be revoked at any time, and are subject to per-account and per-promotion limits.

8. Your content and its lifecycle

8.1 Definitions

• “Inputs” means everything you submit to the Service: text prompts, scripts, uploads (images, audio, video, documents), identifiers of likenesses, brand assets, API keys, and configuration.
• “Outputs” means content returned to you by AI Providers via the Service — including AI-generated text, images, audio, video, and composite renders.
• “Your Content” means Inputs and Outputs, collectively.

8.2 Ownership

As between you and us, you retain all rights you already have in Inputs. We claim no ownership of Your Content. Where AI Outputs are eligible for ownership under applicable law, such ownership is allocated as between you and the AI Provider in accordance with that Provider's terms — we take no position and make no claim beyond facilitating delivery to you. You are solely responsible for determining whether you have the rights you need to use Outputs for any purpose, including commercially.

8.3 Licence you grant us

You grant Quantum Touch Limited a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, process, transmit, reproduce, modify (for technical fit only), and display Your Content strictly as necessary to: (a) operate the Service; (b) route your Inputs to the AI Providers you instruct us to use; (c) store and return Outputs to you; (d) enforce this Agreement, investigate suspected violations, and respond to legal process; (e) perform analytics in aggregated and anonymised form; and (f) maintain backups and disaster recovery. This licence ends when you delete Your Content or close your account, save for retention under section 8.6 and backup cycles.

8.4 No training on Your Content

We do not train any artificial-intelligence model on Your Content. We do not operate an AI model. Where we route Your Content to an AI Provider, we select no-training / zero-retention tiers or equivalent options where those options are offered by the Provider and practical for the feature. You should read the Provider's terms as published by them; those terms govern what the Provider does with data in transit. See AI Disclosures for the current provider posture.

8.5 Your responsibility for Inputs

You are solely responsible for Your Content. You warrant and represent that:

• You own or have obtained all rights, licences, consents, and permissions necessary to submit each Input and to permit the processing described in this Agreement;
• Every identifiable person in any Input has given documented, informed consent to the use you are making of their name, voice, image, or likeness;
• Your Content does not infringe any intellectual property right, right of privacy or publicity, trade secret, or other right of any third party, and does not violate any law;
• Your use complies with our Acceptable Use Policy, our Content Rights & Consent Policy, and the terms of the AI Providers we route Your Content to.

8.6 Retention and deletion

We retain Your Content while your account is active and per the retention schedule set out in the Privacy Policy. You can delete a project from your dashboard. Copies may remain in routine backups for up to 35 days after deletion before they cycle out. We may also retain Your Content longer where we must for legal, tax, accounting, or security reasons, or to defend ourselves in a dispute.

9. Acceptable use

Your use of the Service is governed by our Acceptable Use Policy, which is incorporated into these Terms. Violations — especially involving child sexual abuse material, non-consensual intimate imagery, content that sexualises minors, terrorist content, or imminent real-world harm — will result in immediate termination, preservation of evidence, and reports to law enforcement and specialist bodies such as the National Center for Missing & Exploited Children (NCMEC) and the Internet Watch Foundation (IWF).

Additional rules on the use of real people, children, brands, and copyrighted material appear in our Content Rights & Consent Policy.

10. Third-party AI services and user-connected providers

10.1 Disclaimer for AI Providers

You acknowledge and agree that:

• AI Providers are independent third parties. We do not control their services, availability, training data, safety systems, output quality, data-handling practices, or pricing.
• AI Outputs can be inaccurate, biased, offensive, non-original, unsafe, or infringe the rights of third parties. Outputs often reflect statistical patterns in training data and may reproduce content similar to copyrighted works, real people, trademarks, or sensitive ideas.
• You must review every Output for accuracy, fitness for purpose, and legality before using it. Do not rely on Outputs as legal, medical, financial, professional, or safety advice.
• An AI Provider may change its terms, suspend your access, rate-limit or deprecate models, refuse prompts, modify Outputs (e.g. via safety filters), or retain and use data according to its own rules. You accept these risks when you use the Service.
• To the fullest extent permitted by law, we have no responsibility for the AI technology itself, for the content of any AI Output, or for any loss arising from your use or reliance on any AI Output.

Our AI Disclosures explain how your content flows through the Service, which Providers are involved, and what our role is at each step.

10.2 User-connected services and Bring-Your-Own-Key

The Service includes an AI Integratorthat lets you connect, at your discretion, additional third-party AI models, services, APIs, or providers (each a “Connected Service”) using credentials you supply. Connected Services include, without limitation, providers not listed in our AI Disclosures, open-source or self-hosted models you operate elsewhere, and any future provider you choose to integrate via Bring-Your-Own-Key. The provisions of this section apply to every Connected Service, regardless of whether the provider is listed in our AI Disclosures or connected by you through the AI Integrator.

10.3 Your warranties for Connected Services

For each Connected Service you connect or use through the Service, you represent and warrant that:

• You hold all necessary rights, licences, subscriptions, API entitlements, and authorisations to use that Connected Service, including for the purposes for which you intend to use it through SceneCrew;
• Your use of the Connected Service through SceneCrew complies in full with that Connected Service’s terms of service, acceptable-use policy, model or weights licence, commercial-use restrictions, distribution restrictions, and any non-compete or anti-competition clauses imposed by its provider;
• You have read, understood, and accepted the Connected Service’s terms in your own name and capacity, and any commercial relationship arising from your use of the Connected Service is solely between you and that provider;
• You will not connect or operate a Connected Service in a way that would cause us to breach that Connected Service’s terms, or that would put us into a contractual or licence relationship with that provider that we have not separately agreed in writing.

10.4 No sublicence by us

We do not own, host, redistribute, sublicense, fine-tune, or incorporate into our own offerings any Connected Service or its underlying models, weights, parameters, or outputs. SceneCrew acts solely as a technical conduit between your account and the Connected Service of your choosing. The fact that the Service knows how to call a Connected Service does not constitute a licence, sublicence, endorsement, or distribution of that Connected Service by us.

10.5 No warranty for Connected Services

We make no representation or warranty regarding the availability, accuracy, suitability, legality, licensing position, lawful use, continued accessibility, output quality, data-handling practices, or pricing of any Connected Service, and we shall not be liable for any disruption, restriction, change, removal, kill-switch, remote disablement, or termination of any Connected Service by its provider. A Connected Service that works today may stop working, change its terms, or become incompatible with your intended use at any time, and that risk is yours.

11. Our intellectual property

The Service, the SceneCrew trade marks, the Director personas (Vega, Kai, Nova and any others we publish), the software, the compiled output of our builds, our design system, our documentation, our logos, and the look and feel of the Service are owned by Quantum Touch Limited or licensed to us. Except for the limited rights expressly granted in these Terms, we reserve all rights. You must not (a) copy, adapt, reverse engineer, or create derivative works of the Service, (b) remove proprietary notices, (c) use the Service to build a competing product, (d) resell or white-label the Service without our express written consent, or (e) scrape, mass-extract, or benchmark against the Service without our prior written consent.

12. Feedback

If you send us feedback, ideas, suggestions, or bug reports, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use them for any purpose without obligation to you.

13. Indemnification

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless Quantum Touch Limited, its affiliates, and its and their officers, directors, employees, contractors, and agents (the “Indemnified Parties”) from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable legal fees and costs, arising out of or in any way connected with:

• Your Content, including Inputs you submit and Outputs you use;
• Any use of real people, children, voices, likenesses, trademarks, copyrighted material, confidential information, or private facts in Your Content;
• Your breach of this Agreement or any representation, warranty, or covenant you make in it;
• Your violation of any law or the rights of a third party through your use of the Service or Outputs;
• Any dispute between you and an AI Provider.
• Any claim brought against us by a provider of a Connected Service (as defined in section 10.2) — including for breach of that provider’s terms, licence, acceptable-use policy, or non-compete clause — arising out of your connection to or use of that Connected Service through the Service.

We reserve the right, at our expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which case you will cooperate in asserting any available defences.

14. Disclaimer of warranties

To the fullest extent permitted by law, the Service and all Outputs are provided “as is” and “as available”, without warranty of any kind, express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, quiet enjoyment, or uninterrupted or error-free operation. We do not warrant that the Service, any Provider, or any Output will meet your requirements, will be available at any particular time or location, will be accurate, reliable, or free of harmful components, or will produce lawful, original, fit-for-purpose, or non-infringing results. No advice or information obtained from us or through the Service creates any warranty not expressly stated here.

If you are a consumer, nothing in this section limits rights you have under mandatory consumer-protection law, including the Consumer Rights Act 2015 (UK) and equivalent EU consumer legislation. Such rights cannot be excluded or limited by contract.

15. Limitation of liability

Nothing in this Agreement limits liability that cannot be limited under applicable law — including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that the law says cannot be limited.

Subject to the paragraph above, to the maximum extent permitted by law:

• We will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, data, goodwill, or opportunity, whether arising in contract, tort (including negligence), or otherwise, and whether or not we were advised of the possibility of such damages;
• Our aggregate liability arising out of or relating to the Agreement or your use of the Service in any twelve-month period will not exceed the greater of (a) the fees actually paid by you to us for the Service during the twelve months immediately preceding the event giving rise to the claim, or (b) one hundred pounds sterling (£100).

These limits reflect the allocation of risk between us, the price paid for the Service, and the fact that the Service relies on third-party AI Providers whose behaviour we do not control.

16. Term, suspension, and termination

The Agreement starts when you first accept it or use the Service and continues until terminated under this section.

16.1 Your termination

You may terminate by cancelling your subscription and closing your account. If you are on a paid plan, termination takes effect at the end of the current billing period.

16.2 Our suspension

We may suspend your access immediately if we reasonably believe you are violating the Agreement, creating a security risk, creating legal risk for us or our users, using the Service in a way that may harm our infrastructure or other users, or failing to pay fees when due. Where practicable we will notify you.

16.3 Our termination

We may terminate the Agreement for convenience on thirty days' notice. We may terminate immediately without notice for material breach, for any breach of the Acceptable Use Policy involving absolute prohibitions, or if we cease to offer the Service. On termination, your right to access the Service ends and we will delete or anonymise Your Content in accordance with the Privacy Policy. Sections of this Agreement that by their nature should survive termination will do so — including ownership, disclaimers, indemnity, limitation of liability, and governing law.

17. Changes to the Service

The Service is evolving. We may add, remove, or modify features, models, providers, plan limits, or pricing. We will give reasonable notice of material changes that reduce core functionality of a paid plan. Changes to AI Providers or AI features can happen with very little notice when Providers change their own behaviour — we do not guarantee the continued availability of any specific Provider, model version, or output characteristic.

18. Changes to these Terms

We may update these Terms from time to time. When we make material changes we will notify you by email, in-app notice, or by updating the “Last updated” date at the top of this page at least fourteen days before the change takes effect, unless a shorter period is required by law or urgent security considerations. Your continued use of the Service after the effective date is your acceptance of the updated Terms. If you do not agree, you must stop using the Service and may cancel under section 16.1.

19. Export control and sanctions

You will comply with all applicable import, export, re-export, and sanctions laws, including those of the United Kingdom, the European Union, and the United States. You will not use the Service in, or export Outputs to, any country or person subject to comprehensive sanctions, nor for any end-use prohibited by those laws (including weapons of mass destruction, military end-use, or prohibited surveillance activities).

20. Governing law and jurisdiction

This Agreement and any dispute arising out of or in connection with it, whether contractual or non-contractual, is governed by the laws of England and Wales. Subject to the consumer exception below, the courts of England and Wales have exclusive jurisdiction to settle any such dispute, and you irrevocably submit to that jurisdiction.

If you are a consumer resident in another part of the United Kingdom, the European Economic Area, or another country where consumer protection law grants you the right to bring proceedings in the courts of your place of residence, this section does not deprive you of that right.

21. Complaints, informal resolution, and ODR

Before bringing a claim, please contact us at legal@scenecrewai.com and describe the issue. We will try to resolve disputes informally within thirty days. Consumers in the European Union may also access the Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

22. Notices

We may send notices to the email address associated with your account or by posting inside the Service; notices are effective when sent or posted. You should send notices to legal@scenecrewai.com, with a copy by post to Quantum Touch Limited, at the registered address published on our Contact page.

23. Miscellaneous

Entire agreement. The Agreement is the entire agreement between you and us regarding the Service and supersedes prior agreements.

Severability. If any provision is held invalid or unenforceable, the remainder will continue in effect.

No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.

Assignment. You may not assign the Agreement without our written consent. We may assign the Agreement to an affiliate or to a successor in connection with a merger, acquisition, or sale of assets.

Force majeure. Neither party is liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, labour disputes, cyber-attacks, internet or utility outages, AI-provider outages, government actions, or pandemics.

Relationship. Nothing in the Agreement creates a partnership, agency, joint venture, or employment relationship.

Third-party rights. A person who is not a party to this Agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term, except that our affiliates and our and their officers, directors, employees, contractors, and agents may enforce section 13 and section 15.

24. Contact

Quantum Touch Limited
trading as SceneCrew
Registered in England and Wales
Company number: (see Contact page)
Email: legal@scenecrewai.com